Can I come in to view products before ordering?
We are an online retailer only with no retail shop.
Before you print my order, can I see a proof?
Once you have submitted your order, one of our graphic designers will review your order, check layout and fonts as well as add your special requests. When we review your text and design, we make sure the spacing looks good and the colours match your request. You will then receive your first digital proof for your approval. To ensure that your design, colours, and wording are exactly how you want them to be, we include 2 free rounds of changes with each order.
Do you make custom products that I can't find on your site?
For sure! As a graphic design and print studio, we can help you with just about anything. Please contact us to enquire, or have a look at our online shop for additional party stationery items.
I have placed my order, when do you send a proof to ensure it looks the way we want?
Within 1-2 days after placing your order and receiving your payment, you’ll receive a digital proof. If you’re not completely satisfied, we offer two free rounds of changes. Once you approve, we’ll start the production process. We’ll never start printing anything without your approval first.
Can I order less than 12 items?
Unfortunately, we have a minimum order quantity of 12 items per order.
What is the turnaround time for orders?
Turnaround time for ONLINE ORDERS:
After placement and payment of your order, you will receive your first digital proof. Approval times may vary, depending on design changes requested by you. We are happy to offer 2 free rounds of changes to make sure the design is exactly how you want it. First designs take 1-2 working days and production takes 7-10 working days depending on our quantity. All packages ship from our Pretoria, South Africa office via DHL and takes between 3-7 working days.
Turnaround time for ONLINE ELECTRONIC DESIGNS:
After placement and payment of your order, you will receive your first digital proof. Approval times may vary, depending on design changes requested by you. We are happy to offer 2 free rounds of changes to make sure the design is exactly how you want it. First designs take 1-2 working days and once you have signed off we send you the digital design to send out to your guests. It is that easy!
How does the payment process work?
Once you have added items to the shopping cart you can proceed by clicking on the shopping cart logo on the top right. Review your order and click the CHECKOUT button. Fill out your personal details and payment information and submit your order. You will receive a confirmation email that your order has been placed.
Can I return, cancel or get a refund after placing my order?
We are confident that our designs and quality will not only match but also exceed all your expectations. But if there is something that you are not completely satisfied with, please contact us immediately and we make it our top priority to remedy the situation.
Once you place your order we will start the design process. Should you decide to cancel your order we will not be able to refund your payment. After you approve your design we will start the printing process and there are no cancellations or refunds. Once final proofs have been approved, orders may not be returned for any reason. If by chance Lily Young Design makes a design or printing error, please contact us immediately via email and we will make it our top priority to replace your product as fast as possible at no additional cost to you. Please note that once you have approved your digital proof you are responsible for the design and text elements. Lily Young Design will not be held responsible for the cost of reprinting due to any errors you have approved nor will a refund be issued.