Shipping & Order Tracking
We ship our beautiful products to the United Stated of America, with more countries coming soon. Orders delivered to locations outside of South Africa may be subjected to taxes, duties and brokerage fees or customs fees (which is out of our control). The recipient will be responsible for paying these fees at the point of delivery. Please research your country-specific regulations before placing an order. When a recipient has to pay import taxes, duties and brokerage fees, there might be a delivery timing delay. Unfortunately, this is not something that Lily Young Designs can control. All international packages ship from our South African office with DHL and the delivery can take between 3-7 business days, depending on your location. You will receive an order confirmation email as soon as we have received your order - with a link to DHL tracking service.
TRACKING YOUR ORDER
Once you are happy with your design and we receive your approval, we will start the printing and production process, which takes 7-10 business days. All orders ship from our Pretoria, South Africa office with DHL. It usually takes 3-7 business days for International orders.
As soon as your package ships out, you will receive an email from us with the tracking information. To track your current order status, please contact us with your order number and we'll get back to you as quick as we can.